Terms of Service — Kuzuma

Effective date: 25 March 2026 · Last updated: 25 March 2026

Important: Have these terms reviewed by qualified legal counsel before publication. Add your UEN and full registered office on your website or in-app listings if required.

1. Agreement

These Terms of Service (“Terms”) govern your access to and use of the Kuzuma mobile application (the “App”) and related services (the “Services”) provided by Kuzuma Pte Ltd (“Operator”, “we”, “us”, “our”).

By downloading, accessing, or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a company or organization, you represent that you have authority to bind that entity, and “you” includes that entity.

2. Eligibility

You must be at least 18 years old and able to form a binding contract in your jurisdiction. The Services are not for use where prohibited by law.

3. Accounts and roles

  • You may need an account verified by phone number or other means we support.
  • You are responsible for maintaining the confidentiality of your account and for all activity under it.
  • The App may distinguish workers (seeking work) and employers (offering work). You must provide accurate information about your role and profile. Misrepresentation may result in suspension or termination.

4. The Services

Kuzuma provides tools to connect workers and employers, including (as available from time to time) job postings, applications, profiles, check-in or attendance features (e.g. via QR codes), ratings or feedback, and onboarding or assistance features.

We are a technology platform. We do not employ workers for third parties and we are not a party to any employment, contractor, or payment agreement between users. You are solely responsible for your decisions, interviews, contracts, wages, taxes, benefits, immigration status, and compliance with labor and employment laws.

5. User content and conduct

5.1 Your content

You retain ownership of content you submit. You grant Operator a worldwide, non-exclusive, royalty-free license to host, use, reproduce, modify, display, and distribute your content only as needed to operate, improve, and promote the Services (including showing your profile or listings to other users as intended by the product).

5.2 Prohibited conduct

You agree not to:

  • Violate any law or third-party rights.
  • Harass, threaten, defraud, or discriminate against others.
  • Post false, misleading, or illegal job offers or applications.
  • Circumvent security, scrape or overload our systems, or interfere with other users.
  • Upload malware or attempt unauthorized access to accounts, data, or systems.
  • Use the Services for spam, pyramid schemes, or unrelated commercial solicitation without our consent.
  • Collect personal data of other users without proper authority and disclosures.

We may investigate violations and cooperate with law enforcement.

6. Jobs, applications, and attendance

  • Listings and applications are offers between users. We do not guarantee that any job will be filled, that any applicant will be hired, or that information is complete or accurate.
  • Check-in, QR, and attendance features are provided as tools. Accuracy depends on users, devices, and implementation. You are responsible for workplace rules and legal requirements in your jurisdiction.
  • Ratings and feedback must be honest and lawful. Artificial manipulation of ratings is prohibited.

7. Optional features (location, camera, AI)

Some features require device permissions (e.g. location when you choose to share an area, camera for QR scanning). You may deny permissions; some features may not work.

If the App offers AI-assisted onboarding or suggestions, outputs may be incorrect or incomplete. Do not rely on AI output as legal, financial, or professional advice.

8. Third-party services

The Services rely on third parties (e.g. Firebase, Google, Apple, Google Play, Expo, AI providers). Their terms and privacy policies may also apply. We are not responsible for third-party services we do not control.

9. Fees

Unless we expressly agree otherwise in writing, the Services may be offered free of charge or with fees as described in the App or separate agreements. App store purchases are governed by the store’s terms.

10. Intellectual property

The App, branding, and our content (excluding your content) are owned by Operator or our licensors. Except for the limited rights in these Terms, no rights are granted. You may not copy, modify, distribute, sell, or reverse engineer the Services except as allowed by applicable law.

11. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPERATOR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • OPERATOR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS.
  • OPERATOR’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM, OR (B) SGD 100, EXCEPT WHERE PROHIBITED BY LAW.

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted.

13. Indemnity

You will defend, indemnify, and hold harmless Operator and its affiliates, officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from: (a) your use of the Services; (b) your content or conduct; (c) your violation of these Terms or third-party rights; or (d) your relationship with other users.

14. Suspension and termination

We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we believe violates these Terms or harms users, us, or third parties. You may stop using the Services at any time. Provisions that by their nature should survive (including disclaimers, limitations, indemnity, and governing law) will survive termination.

15. Changes to the Services or Terms

We may modify the Services or these Terms. We will post updated Terms and update the “Last updated” date. Material changes may require additional notice where required by law. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Services.

16. Governing law and disputes

These Terms are governed by the laws of the Republic of Singapore, excluding conflict-of-law rules.

Dispute resolution: You and Operator submit to the non-exclusive jurisdiction of the courts of Singapore. If you are a consumer in a jurisdiction that gives you mandatory local rights, those rights remain available.

17. General

  • Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Operator regarding the Services.
  • Assignment: You may not assign these Terms; we may assign them in connection with a merger or sale.
  • No waiver: Failure to enforce a provision is not a waiver.
  • Severability: If a provision is invalid, the remainder remains in effect.
  • Contact: legal@kuzuma.app | Kuzuma Pte Ltd, Singapore

18. Apple App Store (if applicable)

If you access the Services through Apple’s App Store, you acknowledge that these Terms are between you and Operator only, not Apple. Apple is not responsible for the Services or support. Apple has no obligation to furnish maintenance or support for the App. In case of failure to conform to any applicable warranty, you may notify Apple and Apple may refund the purchase price (if any); to the maximum extent permitted by law, Apple has no other warranty obligation. Apple is not responsible for addressing any claims by you or third parties relating to the App or your use of it. If a third party claims the App infringes intellectual property rights, Operator, not Apple, is responsible for investigation and defense. You must comply with applicable third-party terms when using the App. Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms as they relate to your use of the iOS App; upon your acceptance, Apple may enforce these Terms against you.

19. Google Play (if applicable)

If you obtain the App through Google Play, you may also be subject to Google Play’s terms of service. Google is not responsible for the Services except as stated in Google’s terms.

This document is provided for informational purposes and does not constitute legal advice.